Not able to see Instagram messages? You may be receiving messages from your followers and friends, but you need to get them. Many things could be preventing you from seeing messages from other Instagram users. Here are some ways to get Instagram to show your messages again. Let’s go straight to the answers.
1. Check your Internet connection
Connection to the Internet is a common problem that sometimes needs to be noticed. If Instagram isn’t working, check your internet connection, including your data plan, Wi-Fi, speed, etc. Please ensure that your internet works smoothly so that Instagram can perform smoothly. If your internet works fine, let’s move on to the next step.
2. Give Instagram Web a try
If Instagram isn’t showing you your messages on your phone, you should check them on the Instagram web app. It will help determine whether the problem is with mobile or web browsers. Let’s look at how to get to your DMs on Instagram’s web version.
- Open Instagram.com in the browser of your choice and sign in.
- Click “Messages” in the sidebar to go to the “Direct Messages” page.
- On the Web, Instagram 3. Here, you should be able to see all DMs.
3. Instagram Direct Messages on the Web
Another reason Instagram might no longer show a message is that the person who sent it might have canceled it. Even though you may have gotten a notification, Instagram won’t show you the message in this case. People sometimes send DMs by accident and then quickly delete them. You could ask them to make sure.
4. Unmute DM
If you have someone’s Direct Messages turned off, Instagram won’t show you messages from them. Let’s find out how to unmute someone’s Instagram direct message (DM).
1. Open Instagram and tap the DMs button in the upper right corner to get there.
2. Swipe left on the person’s direct message (DM) that you want to stop muting.
Note: If you have an Android device, long press on the DM instead of swiping left to see more options.
Unmuting Instagram DMs on iOS 3. Click on “More.”
Note: If you’re using Android, tap the Unmute messages button.
4. Tap the Unmute button.
Instagram DM Offers More Choices iOS \s5. Tap on Unmute messages to stop blocking the person’s direct messages.
5. How to Unmute a User’s Messages on Instagram iOS Remove Person
If you block an account, Instagram won’t show you messages from that person anymore. Let’s look at how to stop blocking someone on Instagram.
1. On your phone, open the Instagram app and go to the “Profile” tab.
2. Click the “hamburger” icon (three lines).
3. Now, click on Settings.
4. Remove a person’s block on Instagram for iOS 4. Select Privacy.
5. Scroll down to the Connections section and tap Blocked accounts.
Settings for privacy and blocking accounts on Instagram for iOS 6. Tap the Unblock button next to the person you want to be able to talk to again. Now, when this user sends a direct message (DM), you should get a notification and be able to see it.
6. Turn on app notifications for Instagram.
If Instagram isn’t showing messages, app notifications could also be blamed. Let’s look at how to turn on Instagram app notifications on iOS and Android.
iOS
Let’s look at what you need to do to turn on Instagram notifications on iOS.
1. Open your iPhone’s Settings app.
2. Click “Notifications.”
3. Move down the page and tap Instagram.
Turn on the Instagram settings for iOS 4. Tap the Allow Notifications switch to make the Instagram app send you notifications. And make sure that under “Notification Delivery,” you’ve chosen “Immediate Delivery” instead of “Scheduled Summary” for “Notification Delivery.”
When using Scheduled Summary, if you want to reduce distractions but still want to get messages right away, toggle Direct Messages in the Always Deliver Immediately section.
Android
Here are the steps to turn on Instagram notifications on an Android phone.
Note: A Samsung Galaxy phone is being used as an example. The steps may differ if you have a different Android phone.
1. Open the Instagram app and hold down on it for a while to see more options.
2. Click the little I icon.
3. Now, tap Notifications.
Settings for the Instagram app on the Samsung Galaxy 4. Tap the button that says Allow notifications on the page for news. The next time you get a message, it should appear on your phone.
7. Getting notifications from the Instagram app on a Samsung Galaxy Reset Instagram App
These small problems can sometimes be fixed by quickly resetting Instagram. Here’s how to reset Instagram on both iOS and Android.
iOS
Here are the steps to uninstall Instagram on an iOS device.
1. Open your iPhone’s Settings app.
2. Select “General.”
3. Now, tap iPhone Storage.
Getting rid of Instagram on iOS 4 Tap Instagram on the page for iPhone storage.
5. Click “Offload App” (or Delete App).
Settings for iPhone Storage in iOS 6. Go back to your phone’s home screen and tap the Instagram icon to reinstall it.
Tip: If you deleted the App, go to the App Store, search for Instagram, and click “Install.”
Reinstalling Instagram on iPhone Android
Here are the steps you need to take to clear the data from the Instagram app on an Android phone.
Note 1: A Samsung Galaxy phone is being used as an example. The steps may be different if you have a different kind of Android phone.
Note 2: If you clear the data for an app, you will lose all your signed-in information on Instagram. You will have to sign in to your account again.
1. Go to the Instagram app and press and hold it for a while.
2. Tap the small I button now.
3. On the App Info page, scroll down and tap Storage.
4. Clearing Instagram App Data on Samsung Galaxy 4. Tap on Clear data.
5. A pop-up menu will appear. Tap on Delete. Now, the Instagram app will be wiped clean.
8. Clearing Data of Instagram on Samsung Galaxy Allow Instagram to use background data
If you turn off background data for Instagram, that could also be why you’re not getting messages. Let’s find out how to solve this problem on iOS and Android.
iOS
Here are the steps to turn on Instagram’s background data on iOS.
1. Open your iPhone’s Settings app.
2. Move down the page and tap Instagram.
3. To turn on Background App Refresh, tap the switch next to it. Once background data is turned on, Instagram will still work and show messages even when it is not used.
The settings for Instagram’s background app refresh on iOS and Android
Let’s look at the steps to turn on Instagram’s background data on Android.
Note: A Samsung Galaxy phone is being used as an example. The steps may differ if you have a different Android phone.
1. Go to the Instagram app and press and hold it for a while.
2. Tap the I button.
3. Now tap on Mobile data.
Setting up Instagram on a Samsung Galaxy 4 to use background data. To turn it on, flip the switch next to “Allow background data use.” And now, when you get a message on Instagram, it should show up.
9. History of Using Data Setting Instagram on Samsung Galaxy Stop using less power/saving Battery
Low power mode, called “battery saving mode,” is also known for slowing down or stopping many of your smartphone’s functions. If you have this turned on, it could hurt Instagram as well.
iOS
Let’s look at how to turn off the iPhone’s Low Power Mode.
1. Go to your iPhone’s Settings app and tap on Battery.
2. To turn off Low Power Mode, tap the switch next to it.
Stop iOS and Android’s Low Power Mode
Here are the steps you need to take if you use Android and want to turn off the Power saving mode.
Note: A Samsung Galaxy phone is being used as an example. The steps may differ if you have a different Android phone.
1. Go to your Galaxy phone’s Settings app.
2. Tap Care for Battery and device.
Now, click on Battery.
Samsung Galaxy 4: Turn off the mode that saves battery life. Tap the switch that says “Save power” to turn it off.
10. Battery Saving Settings on Samsung Galaxy Disable Pause All Notifications
Instagram has a built-in way to stop all notifications. If you accidentally turned that on, this could be why Instagram isn’t showing your messages. Let’s see how to turn off “pause all notifications.”
1. On your phone, open the Instagram app.
2. Click the “Profile” tab.
3. Click the “hamburger” icon (three lines).
How to Turn on Instagram’s Messages Notification on iOS 4. Select Settings.
5. Now, tap Notifications.
Notification Settings for Instagram on iOS 6. Tap the button that says Pause All to turn it off. Now, you should be able to see messages on Instagram.
Stop all Instagram notifications on iOS. Must Read: How to schedule posts and reels for free on the Instagram app.
11. Enable Messages Notification (Account Level)
Like “pause all notifications,” “turn off message notifications” is an option on Instagram. If you accidentally turned this on, Instagram won’t show you any messages, not even on the DMs page. When this setting is turned on, users must do PTR (pull-to-refresh) to see messages. Let’s look at how to turn this off on your Instagram account.
Note: This setting is for the account as a whole. So, if you turned this on by accident, logging out and back in and reinstalling the App won’t help. No matter where you log in, the problem will still be there. You will need to turn this off on your account by hand.
1. On your phone, open the Instagram app.
2. Tap on the profile tab to get to your profile.
3. Click the “hamburger” icon (three lines).
How to Turn on Instagram’s Messages Notification on iOS 4. Tap on Settings now.
5. Touch “Notifications” to move on.
Settings for Instagram alerts on iOS 6: Tap Messages.
7. Tap either From Primary Only or From Primary and General once you’re on the page for message notifications. When you get a message on Instagram, it should show up immediately.
Messages and Alert Settings on Instagram for iOS
Also, learn how to post Instagram notes.
12. Only for Instagram
Spam can’t hurt Instagram users because there are ways to stop it. One is a limit on the number of messages that can be sent in a certain amount of time. If the sender was told not to send too many Instagram messages and kept sending them anyway, it’s possible that you won’t see them. Ask your Instagram friend to wait a little before sending the message again so you can see it.
Make Instagram Messaging Great Again
Meta is now working on using the new Messenger Features to connect Instagram Direct Messages to Facebook. People using both platforms will have much more fun with Instagram direct messages. There are some interesting days ahead. In the meantime, I hope this article has helped you figure out why Instagram isn’t showing you direct messages and give you a way to fix it. Have fun talking with your friends, family, and people who follow you.
Did you know you can now keep an eye on your kids’ Instagram accounts? Find out how to set up Instagram Supervision.